postr/StutterAugust 28, 2021

Answering phone calls as a part of your job

7 points8 commentsView on Reddit →

Content

Answering phone calls as a part of your job Hi everyone! I'm due to start my new job next month. I'm very happy to have passed the interview, taking my speech therapist's advice to just let the interviewer know I stutter, move on and then get right on with answering their questions so they're already fully aware to not mistake my blocks as a sign of confusion or lack of confidence. If I show I'm confident despite my stutter, I know others will find confidence in me as well. I was informed that one of my duties will be to answer phone calls. Instantly I keep on thinking about the worst case scenarios if I'll anger or concern the person on the other end of not handling their enquiries fast enough. I remember last month I made a phone call to this salon to inform them I'll be late for my appointment. I saw no other choice as they didn't have an e-mail for me to quickly type to let them know. I ended up freezing so much and it's like no words could get out from my mouth. In the end, they did manage to understand me once I forced my words out and still stuttered here and there. For those who stutter and have to answer phone calls at work, how do you go about this? Do you start to find it easy and become more confident as you get more used to it? How would you deal with someone who's impatient and not considering the possibility that you could be a stutterer and not intentionally wasting their time? I'd love to hear your tips and stories!

Themes

Anticipation & AvoidanceCommunity & SupportEmotional ExperienceSocial & Relationships

Subthemes

Hiding & ConcealmentAdvice RequestsAnxiety & Social JudgmentQuality of Life

Codes (1)

telephone_video