I work at the front desk of a gym. I panic a little each time that I hear the phone ring. I've learned tricks to get through it though. We are supposed to say, "Thank you for calling \*Name of gym\*, this is \*Name of person\*, how can I help you?" Since my name is one of the words I have the hardest time with, Now I just said, "Thank you for calling \*Name of gym\*, how can I help you?" I also try to avoid any tasks given to me by my boss that involves calling people. Be strong! We can get through it!