I usually don't say nothing, and take the high road. This time I didn't keep quiet, I feel like if you have a job like that. Where people are paying you, especially the company I work for. Paying out ALOT of money to provide us a service. You think you would be a little nicer to people. Especially when there are hotels shutting down permanently, because of Covid. In my eye, she should shut up and be blessed she still has a job. No matter how much she thinks it sucks.