My guy, I take 5 different call types in my call centre and 3 of them are heavily based around procedures and are scripted the entire way through. If I change any word of the script, I'll get penalised for it. The most common call stream I struggle to even say the opening, its a challenge. Its not automated and I can take hundreds of those calls in an hour if it's truly busy. On a quiet day, I'd maybe average 70 of those calls or so. You are delusional and have absolutely no idea what you're talking about