Thank you for this feedback it is so encouraging! I had my first QA coaching session today & the auditor was very stern & mentioned my stutter as something that definitely needs to improve. I did get a 95% for my call that was screened because I technically did everything I was supposed to, I just had lots of pauses at weird moments & I missed one tiny detail when relaying information to the caller. The auditor implied they thought my call only went well  because the customer I was talking to was very patient. They're also gonna pull another of my calls tomorrow :(  I just feel very overwhelmed right now & am trying to get through the rest of my day.