>Words that I can't possibly replace e.g. what's your name, where do you live, where do you work, what's your address etc. You're not alone. Most stutterers have this same issue. Words and phrases that you can't substitute are the most difficult. >Any help? I really don't want to continue avoiding phone calls Don't avoid anything. That's the key. Own your speech and don't let the anxiety ruin your life. You will stutter. You are a stutterer. But how you live with it is up to you.