>Why does it HAVE to be over the phone? With most call centers, the customer service rep's email addresses are never given out to the customers. Among other things, this ensures that people don't try to back channel future requests. More and more companies are starting to use the online chat bots, but those chat bots are not easy to configure. The technology is still in its infancy. And, like everything, there is a cost associated with it. If you are dead set on not talking over the phone, you might look into 711 TTY service.