I know this isnt the same since it was a requirement for my fluency course, but: As part of my class, we had to call a different business/actually go to a business basically once a week all semester and take notes on how people responded to stuttering. All the data would be used to write a reflection paper. Some people were genuinely nice and patient with me, some were fucking assholes. The most memorable conversation I had was when I called a speech therapy office. I really thought these people would get it, but the receptionist was SO impatient. Like, finishing my sentences, assuming what I was going to ask next, rushing me, etc. At one point during a block, the receptionist hung up on me. I thought about calling back but I was frustrated and didn't. When I told my professor, she had me call back the next day. Same receptionist, same impatience. I reminded her we talked two days before and that I felt she was really rude and asked if she talks to all potential clients like that. She ended up having me speak to the director and boy did I complain about her lol. I hope she learned her lesson.