I was a biller/adjuster for HealthSouth and I had to use the phones. The phone was my nemesis. I bought a phone that looked like the ones we used in the office and I practiced, and I practiced, and practiced for 6 months pretending to make calls and receive calls. After 6 months, it became boring......no more anxiety.....no more fear. When it came time to apply this to a real world application, I just picked up the phone and answered it. I desensitized myself from the phone and now I love talking on the phone.