I do think that’s a stupid question, or at least a stupid way to phrase it. “Explain why you cannot be contacted by telephone call.” If someone can’t be contacted by phone it’s probably for a sensitive reason more often than not. However, I would phrase it like this: “Is there anything we should know about you before reaching you via telephone call?” It would just be nice if people weren’t surprised and confused when I don’t answer the phone with “Hello there! Cheery fine day out there today isn’t it? And with whom am I speaking?” This is an example of why it’s so important to have input from folks with disabilities when creating consumer/customer facing platforms. Believe me, I do think phone conversations are the better way to conduct business over the phone. Most of the time it’s not the fear stopping me, it’s the inability to appear that I’m speaking confidently over phone, making me seem potentially unsure, undecided, or weak in the face of negotiations. I’ll talk with anyone over the phone as long as they promise to be patient with me. It doesn’t help that whenever a stutter is portrayed in popular media, it shows the person as weak, unsure of themselves, or caught in a bind. And the person/character doesn’t even stutter normally.