Did I miss something with TTY and ACC?
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Did I miss something with TTY and ACC? Users of speech generating devices (Augmentative and Alternative Communication or AAC) find STS makes their telephone calls go smoothly. They put a speaker phone next to their device, call 711 and ask for STS. They reach a communication assistant (CA) trained to work with AAC Users. The CA makes calls for them in a 3 way calling environment. The CA reaches the intended called party and explains STS and that the caller uses an AAC device. From that point on, the AAC User controls the call. The CA's job is to make sure that the called party takes turns appropriately (using the "Go ahead") and does not interrupt the AAC User. You can see an example of such a call at: http://www.youtube.com/watch?v=WOjDMSBxwG8