Yeah, when it first became available I was dancing from joy in my mind, but with time I saw the negative side of it because it makes me rely on this too much. E. g, sometimes the system goes down and you still need to make a appointment by phone, so I usually don't do it and wait till the system will be working again. When it was always made on phone and you knew you can't avoid it you just did it. Now I wait for the opportunity that doesn't involve speaking to be available again. Maybe others have a different experience, but for me, the more I can avoid speaking the more afraid I get and the worse my stutter is.