postr/StutterSeptember 20, 2016

Follow up post regarding my call center job

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Follow up post regarding my call center job The original post is : https://www.reddit.com/r/Stutter/comments/4lz80c/i_had_a_job_interview/ Please bear with me through this post, I don't drink much and I had like 4 drinks in one hour and I'm a little drunk. The reason I drank tonight was because I had 10-days straight of work due to training ending the day right before my chosen work schedule started. So, I just completed my two months of training, it may have been over two months. Ive spent a month and a half on the phones so far (part of that was training). For those who are wondering, the call center job is Tier 3 technical support for a major ISP. I had graduated with my B.S. in Information Technology earlier this year and my ultimate goal is to become a network engineer. I needed to get my foot in the door into the IT industry and this was the perfect job (Advanced Internet and IP Phone repair) and it was a call center job. Since my last post, I started my job and I want to talk about my experience as a stutterer in a call center role. During training and after, I had to introduce myself to various people and groups within our company a dozen times. I stuttered on my name, yes ( I will write more about that further down the post). After the classroom training was over, the on-the-floor part of training began and the first few weeks I was extremely anxious and you know what? I stuttered on the calls. Even after training, I still stutter on calls. I used to be afraid of what my co-workers that sit around me would think. However, after going through the strain and struggle of training with them, we're all friends and they literally do not care at all that I stutter. They feel like family to me. I learned that once people get to know you, they look past your stutter and judge you not based on your speech, but on your personality. As far as the actual calls go, the customers don't care that I stutter either. What they do care about is if I can do my job. They care about if I can get their modems, internet, phone, services, and other applications working. As long as you are good at your job, NO BODY CARES THAT YOU STUTTER! Is it hard, is it strenuous, yes..sometimes. But everyone has struggles and this is mine. Stuttering is not the end of the world. It is not a road block, it is not a barrier to your goals. Please, please, please...don't give up on yourself or allow fear to overtake your life. Fuck your stutter. Your stutter does not define you, it does not limit your potential. Finally, I never used to stutter on my name until I started visiting this sub-reddit and read posts and experiences about other people stuttering on their names. I honestly believe this sub-reddit is negative. The worst thing you can do to yourself, as a stutterer, is to focus on your stutter and revolve yourself around this disadvantage. I've been meaning to write this post for a while, maybe it could have been better written. However, the main take-away is that at the end of the day, your stutter DOES NOT limit you in this life. It simply doesn't. The only thing that limits you is you. As the Great Shia Lebouf says, "JUST DO IT."

Themes

Anticipation & AvoidanceCauses & VariabilityCommunity & SupportCoping & Advocacy

Subthemes

Feared Words & NamesAvoidance & SubstitutionHiding & ConcealmentStress & Fight/FlightValidation & EmpathyMindset shift