First time having a call with a stutterer

First time having a call with a stutterer How's it going, folks? I hope everyone's feeling alright. Im working as an mild stutterer for a Call Center service and have had her husband calling me first regarding a damaged box they have received, but the issue is that I cannot continue solving the issue for him without talking to the account holder first. He said out of frustation "Well, Im her husband and she stutters." And I have replied back "I understand, but I cannot sort this out without talking to the account holder and let her tell me her full name and email address and that's about it." And he's like "argh...Okay, but it's going to take some time, she stutters bad." Then his wife got on the phone and I said "It's okay, just take your time" as soon as she said "My......my.........nnnnnnn" and then again, she did a pause "nnnnnnname....." after I said "It's okay, take your time, Im a stutterer too," her husband said "For Christs sake, let her speak, goddamn it" and she told him kindly "Be calm, it's ok." And I was waiting about two minutes till she said her full name and I've has goosebumps all over my body. It reminded me when I couldnt pronounce my full name back in high school. I felt so bad and so sorry for her. I really wanted to help her and tell her she'll be alright, but didn't want to get into trouble with my company. Actually, this is my first time talking to a stutterer as a stutterer (I don't repeat words, I just block sometimes) but my goodness, have you ever felt sorry for someone who is extremely struggling with their stutter issue, who just can't get out specific words out of their mouths? 😔